To remain afloat, Service Providers must focus on their core competencies such as developing products and services, servicing customer needs, managing service level agreements and pro-actively creating marketing strategy. This leaves little time to concentrate on non-core responsibilities such as billing and customer care, which as a back-office system gets relegated to the end of the ‘to do’ list. However, without these functions in place, money won’t get collected, revenue can’t be generated and in the long-term businesses tend to collapse. Under such circumstances, OSS/BSS operations outsourcing or billing operations outsourcing are the most preferred options for Service Providers.
UMT recognizes these critical business issues and has developed a Managed Service offering for Service Providers. Under Telecom Managed Services Operations, UMT offers the expertise of its people to the Service Provider to run its day–to-day telecom billing operations. This service is delivered by an on-site team which functions as the Service Provider’s Billing & IT team.
The MSO model is based on the concept that UMT’s technical team, led by an OSS/BSS manager located on-site operates as the billing team of the Service Provider. The Service Provider has to appoint a billing manager to be the single point of contact for the team leader of the UMT MSO team. All communications from UMT related to the project will have to be done through the Billing Manager only. This model includes three different service offerings:
- Operations (which is as per agreed SLA)
- Change Request Management (which is a separate service offering designed to enable Service Provider to make changes to the installed solution depending upon business needs)
- Off-site Support Services or in other words, Annual Warranty & Post Warranty Maintenance Support Contracts which takes care of bug fixes and product updates.