Annual Maintenance Contract, Issue Resolution, Queries, Periodic Patch Updates

Under this service offering, UMT offers its off-site support to the Licensee for Issue Resolution, Queries and Periodic Patch Updates to the solutions delivered. This service pre-supposes that UMT is either under Warranty obligations or there is a valid Post Warranty service contract commonly known as Annual Maintenance Contract or AMC.

Applicability

Currently UMT offers this service to its Licensees either directly and / or in partnership with its SI partners. It is applicable for the Licensees who have a Warranty or Post Warranty Services contract, also known as “Annual Maintenance Contract” or, AMC.

This service is delivered out of UMT’s Engineering Center, and is an off-site support service.

Client’s Speak

Huw Michael Lobb

"The UMT model allowed us to start small, with very little commitment, and then grow the team and scope as our confidence increased. We did not feel pushed into an onerous contract but a very good working relationship was able to evolve over time. The UMT team were extremely good at the technology in which they worked, often they could solve problems that had blocked my team for many months or saw solutions that we did not know could exist."

Huw Michael Lobb

Head of Technology / IT Director – Rapha

Huw Michael Lobb

Head of Technology / IT Director – Rapha