DIGITAL CONSULTING

Experience The “Digital Transformation In Motion” (DXIM)

Usha Martin Technologies is a Strategic Industry Solution Partner of SAP Hybris and a Digital Technology Specialist House headquartered in London, UK. We are experienced in delivering finest solutions in Digital Commerce, Mobility, User Interface, Customer Experience and also data-driven deep Business Insights via our Analytics and Data Science practices.

For more than 20 years, with our innovation-led approach, we’ve been passionate in providing unmatched services to our clients which are uniquely tailored, pragmatic and holistic.

Over the past few years, UMT is diversifying its portfolio of solutions further into the Digital Solution’s domain and expanded significantly with 70+ global engagements including several Regional and Global Digital Agencies and the Delivery Centers in UK (Birmingham), India (Kolkata, Bangalore) and South Africa (Johannesburg) to formulate complete Digital Solutions to empower businesses in transforming their Digital journey and assure growth in a digital world.

What We Do In UMT DIGITAL

DIGITAL BUSINESS CONSULTING

In this era of Digital Economy, it has become imperative for the enterprises to develop strategies around Customer Centricity, Process Agility and Operational Excellence.

Our Digital Consulting Services delves deep into organization’s ecosystem and touches every aspect of the business that includes connected customer engagement, process and information excellence, market growth, delivery channels, partner collaboration among others. Through our Digital Business Services, we assist enterprises to identify the gaps between their current and envisioned processes, to assess readiness and map opportunities.

DIGITAL PLATFORM IMPLEMENTATION

DIGITAL COMMERCE
- eCommerce
- mCommerce / mobility
- Customer Sentiment analytics

DIGITAL MARKETING
- Customer behaviour analytics
- Segmentation, Targeting, Personalization
- Contextual Marketing

DIGITAL BILLING
- Subscription billing
- Convergent charging and Mediation

BRAND VALUE ENHANCEMENT & CONTINUITY

UMT’s talented, diverse and agile team of professionals bring technological, business processes & industry specific expertise to strengthen your entire application portfolio. We continuously aim to keep your systems up and available around-the-clock from answering your questions and concerns, to troubleshooting unforeseen glitches, updating non-working links, optimizing cross-channel brand content and continually testing your website’s functionality, offering new software upgrades.

Client communicates with help desk via ticketing, email, phone and proprietary app.

Why Enhancement & Maintenance Support Services ?

To get the greater return on investments (ROI), UMT ensures the right set of strategic Business Brand Imperatives for its clients when and where they need it.

What it includes ?

System Monitoring & Support
Application Engineering Support
Release Engineering Support
Infrastructure Uptime Performance & Monitoring
Channel Uptime Performance and Monitoring
Independent Testing Services

EVANGELIZE DIGITAL CHANGE & ACCELERATE PROGRESS

UMT’ Center of Digital Excellence (UCoDE)

The UMT Center of Digital Excellence (UCoDE) upend traditional businesses into thriving omni-digital organizations, working on two major areas:

DIGITAL MATURITY ASSESSMENT

Based on the identified gaps, and industry trends, our Subject Matter Experts defines the future competency model needed to support the projects and the actions needed to disseminate digital across the organization.

CUSTOMER INSIGHT

Today Consumer’s landscape is in a constant flux with changing demographics, big data, and technologies that have largely altered the consumers behaviours and attitudes. This is where many companies are struggling to discover the insights they need to unlock growth.

UMT’s experts conducts a quantitative and qualitative research at every stage of the process, and translate the innovative and customized insight into actionable strategies with economic impact.

TURNING DIGITAL ASPIRATIONS INTO REALITY

UMT’ Customer Journey Center

‘Touch and Feel’ Digital Facades at UMT Customer Journey Center and learn how UMT harnesses the combined power of process-centric technologies, design thinking, and deep domain expertise to manage real industry disruption scenarios that demonstrates industry based Digital Transformation (DX) roadmap.

WHAT IT OFFERS?

Disrupted Shopping Scenarios Simulation.
Customized Persona based Customer Journey.
Customer Lifecycle Management Digital Facades in Motion.
Live Show Case of best-in-breed DX and CxM Technologies in harmony.

UMT’ Global Delivery Model (U-GDM)

To deliver seamless and uniform services to our global customers spread across India, United Kingdom, Turkey, Canada and United States, we take a follow-the-sun approach, which means that no matter where your business is located, we help you keep it running 24*7, while providing all IT support required for your business operations.

It works towards the following objectives:

Scalability for Future Growth: Allows rapid engagement scalability, right from analysis to implementation to growth & sustainability.
One Global Service Standard for all Delivery Centers: Teams, separated by time zones, collaborate on projects by leveraging a pool of UMT’ resources and assets while subscribing to one global service standard.
Access to global skills and talent: Allows you to choose the sourcing strategy best suited for your business needs.

WHAT IT OFFERS?

Using various automation techniques, U-GDM allows its customers to improve turn-around time for various support activities, to gain optimum, efficient and cost-effective support model by getting support onsite/offshore mode and focus on their core technical roadmap.

UMT offers complete IT Infrastructure Services Portfolio Management including Business Process Services (BPS) to address the ever-evolving business needs of our customers. This is delivered through its unique Global Delivery Model, which brings innovative solutions based on collective insight and best practices that guarantee impactful business results, and improving business agility.

Our Hybris Portfolio

Products for Commerce

Become a true omni-channel business and drive digital transformation with SAP Hybris Commerce, delivering contextual customer experiences and unifying customer processes across all digital and physical touchpoints.

Products for Marketing

This contextual marketing solution uses real-time insights to help you develop a deeper understanding of your customers – and then deliver them highly individualized experiences across all channels.

Billing & Subscription Order Management

Monetize your digital transformation. SAP Hybris Billing offers full transaction transparency, supporting local and international accounting needs from small businesses to large enterprises. It is available for both B2C and B2B scenarios as either separate billing and invoicing solution components or a full, end-to-end solution.

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Client’s Speak

Huw Michael Lobb

"The UMT model allowed us to start small, with very little commitment, and then grow the team and scope as our confidence increased. We did not feel pushed into an onerous contract but a very good working relationship was able to evolve over time. The UMT team were extremely good at the technology in which they worked, often they could solve problems that had blocked my team for many months or saw solutions that we did not know could exist."

Huw Michael Lobb

Head of Technology / IT Director – Rapha

Huw Michael Lobb

Head of Technology / IT Director – Rapha